Day Charter Services

Cancellation Policy

Please read the following policy carefully before confirming and paying your order. For airport pickups, we provide a free wait time of 1.5 hours after scheduled landing time of your flight. For all other transfers we provide a free wait time of 15 minutes from your booked pickup time. Extra $1 per minute will be charged for all exceeded waiting time. All of our services will need to be paid in full upon booking is made. For cancellation within 7 days prior but over 48 hours to the start time of your booking, 50% of your payment can be refunded. For cancellation within 48 hours prior to the start time of your booking or no show, your full payment is not refundable. For no shows, if passenger is not reachable through their contact number on the booking when the free wait time ends, this booking will be considered as a "No Show" and driver will leave with no refunds. We will try to send you at least 3 messages + 3 phone calls before marking the booking as "No Show". Please be aware that holiday surcharges may apply for all public holidays. Cleaning fees may be applied if passenger made a mess in the vehicle such as vomiting, spilled drink or sauce from food etc. In some situation, amount of cleaning fee won't be determined on the spot. An invoice of the cleaning fee will be sent to the booking email later after service completed.

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